Refund policy
Trauma Brew Coffee
Return & Refund Policy
Effective Date: September 8, 2026
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return (non-food items), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at traumabrewcoffee@gmail.com. Please note that (Non-Food Items) returns will need to be sent to the following address: 2513 W Stewart Ave, Visalia, CA 93291
If we accept your return, we’ll send you a return shipping label and instructions on how and where to send your package. We won't accept items sent back without first requesting a return.
We want you to enjoy your coffee. If something goes wrong with your order, contact us, and we'll make it right.
1. Coffee Products
Because coffee is a perishable food product, we do not accept returns of opened or used coffee.
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you receive a product that is damaged, defective, incorrect, or otherwise arrives in unacceptable condition, contact us within 7 days of delivery.
For the fastest resolution, include:
- Your order number
- A description of the problem
- Photos of the product and packaging
- Photos showing any shipping damage, if applicable
Depending on the circumstances, we may provide a replacement or issue a refund.
2. Damaged or Incorrect Orders
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right
After reviewing the issue, we may:
- Send a replacement at no additional cost, or
- Issue a full or partial refund to your original payment method.
Do not discard damaged products or packaging until we have reviewed your claim. We may request photographs or other information to process the claim.
3. Lost or Missing Packages
If your tracking information shows a package was delivered, but you cannot locate it, please check with household members, neighbors, and your delivery carrier first.
Contact us if you still cannot locate the package.
Once a package is confirmed as delivered to the shipping address provided at checkout, we cannot guarantee a replacement or refund for packages lost or stolen after delivery. We will work with you and the carrier to determine the appropriate resolution.
4. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you contact us before your order ships, we will make reasonable efforts to correct the address.
Once an order has shipped, we may be unable to change the shipping address.
Orders returned because of an incorrect or incomplete address may be eligible for reshipment at the customer's expense.
5. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Because coffee orders may enter production or fulfillment shortly after purchase, we cannot guarantee we can honor cancellation requests.
Once an order has entered production or shipped, we can't cancel it.
6. Refunds
We will issue approved refunds to the original payment method.
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, we’ll automatically refund your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at
Credit timing depends on your bank or payment provider.
7. Refunds for Taste or Personal Preference
We want you to love your coffee, but we cannot guarantee that every customer will prefer the same roast, flavor, strength, or grind.
We generally do not provide refunds solely because a customer does not like the taste or because the product does not meet an individual flavor preference.
However, we want to hear from you. If you are unhappy with your coffee, contact us and tell us what happened. We will review the situation and determine whether we can offer a replacement, credit, or other resolution.
8. Return Authorization
Do not send products back to an address listed on your package or to a supplier address unless we specifically instruct you to.
If we approve a return, we will provide the appropriate return instructions.
Unauthorized returns may not be eligible for a refund.
9. Contact Us
For questions about a return, replacement, or refund, contact:
Trauma Brew Coffee
Email: traumabrewcoffee@gmail.com
Please include your order number in your message so we can quickly locate your purchase.
10. Policy Changes
We may update this Return & Refund Policy from time to time. The policy in effect at the time of your purchase will generally apply to that order, subject to applicable law and marketplace requirements.