Trauma Brew Coffee

Shipping Policy

Effective Date: September 8, 2026

At Trauma Brew Coffee, we work with third-party production and fulfillment partners to roast, prepare, package, and ship your order.

Our goal is to get your coffee to you as quickly and reliably as possible while keeping you informed throughout the shipping process.

1. Where We Ship

Trauma Brew Coffee currently ships to addresses within the United States.

Shipping availability may vary by product, destination, carrier, and applicable marketplace requirements.

2. Order Processing

After purchase, we send orders to our fulfillment partner for processing.

Processing time varies based on product availability, order volume, production requirements, weekends, holidays, and other circumstances affecting fulfillment.

We do not guarantee a specific delivery date unless we expressly state a delivery commitment at checkout.

Once we process and ship your order, you will receive tracking information when available.

3. Shipping Times

Estimated delivery times shown at checkout or through the applicable sales channel are estimates and are not guaranteed delivery dates.

Actual delivery time depends on the shipping service, destination, carrier performance, weather, holidays, and other circumstances outside our reasonable control.

For TikTok Shop orders, we configure and fulfill orders in accordance with TikTok Shop's applicable shipping and delivery requirements.

4. Tracking Information

Once your order ships, we will provide tracking information through the applicable sales channel when available.

Tracking information may take some time to become active after the carrier receives the package.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the package when necessary.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you discover an address error, contact us immediately.

We will make reasonable efforts to correct an address before the order enters production or shipping. However, we cannot guarantee we can change an address after an order has been submitted to our fulfillment partner.

If an order is returned because the shipping address was incorrect or incomplete, additional shipping charges may apply for reshipment, where permitted by applicable law and marketplace rules.

6. Returned or Undeliverable Packages

If a package cannot be delivered because of an incorrect or incomplete address, refusal, failure to claim the package, or another customer-related delivery issue, we will return the package to our fulfillment facility.

Additional costs may apply if we need to reship the package.

If a package is returned to our fulfillment partner, we will contact you as needed to determine the next step.

7. Lost, Delayed, or Damaged Shipments

If your tracking information shows your package was delayed, lost, or damaged during shipment, contact us as soon as possible.

Please provide:

• Your order number
• Your shipping address
• The tracking number, if available
• A description of the issue
• Photos of damaged packaging or products, when applicable

We will review the issue and work with the applicable fulfillment partner or carrier to determine the appropriate resolution.

For claims involving Roastify fulfillment, Roastify currently requires claims for damaged, defective, or misprinted products to be submitted within 30 days after delivery. Submit claims for packages lost in transit no later than 30 days after the estimated delivery date.

8. Coffee Returns

Coffee is a food product and is not eligible for return simply because a customer changes their mind or does not prefer the taste.

Our fulfillment partner does not accept returns of sealed coffee products, including coffee bags and other related coffee products.

If you receive an incorrect, damaged, defective, or misprinted product, contact us before sending anything back.

Do not return a product to the address shown on the package unless we specifically instruct you to do so.

9. Return Address

For orders fulfilled through Roastify, Roastify's facility is used as the default return address under its fulfillment policies.

Customers should not independently send products to a Roastify facility or another address without receiving return instructions from Trauma Brew Coffee.

Unauthorized returns may not be eligible for a refund or replacement.

10. TikTok Shop Orders

Orders placed through TikTok Shop are also subject to TikTok Shop's applicable shipping, cancellation, return, refund, and after-sales policies.

Where TikTok Shop requires a specific shipping, refund, or customer-service action, Trauma Brew Coffee will follow TikTok Shop's applicable requirements.

TikTok Shop currently requires sellers using Seller Shipping to provide valid tracking and meet applicable delivery-performance requirements. Standard and Economy seller-shipping orders generally require a first delivery attempt within 6 business days, subject to TikTok Shop's current policies and the selected shipping service.

11. Shipping Charges

If applicable, shipping charges will be displayed at checkout.

Shipping charges may vary based on destination, product, package characteristics, shipping method, promotions, and the applicable sales channel.

We do not intentionally charge excessive or unreasonable shipping fees.

For TikTok Shop orders, shipping charges must comply with TikTok Shop's applicable shipping-fee requirements.

12. Free Shipping

When we offer free shipping, we may incorporate the shipping cost into the product price or otherwise absorb it.

Free-shipping promotions may be subject to minimum purchase requirements, product exclusions, geographic limitations, or promotional terms.

13. Shipping Delays Outside Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Transportation delays
• Holidays
• Government actions
• Address problems
• Incorrect customer information
• Events affecting our fulfillment partners
• Other circumstances outside our reasonable control

If a delay occurs, we will make reasonable efforts to assist you and provide available tracking information.

14. Order Changes and Cancellations

Because we may send orders to our fulfillment partner shortly after purchase, submit cancellation or modification requests as soon as possible.

We cannot guarantee we can cancel or modify an order after production or fulfillment has begun.

15. Contact Us

If you have a question about the shipping status of your order, contact us at:

Trauma Brew Coffee

Email: traumabrewcoffee@gmail.com

Please include your order number in your message so we can locate your order quickly.